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Sending SMS or text messages to communicate is now the easiest and quickest way to communicate with others rather than other methods such as mail, email or over the phone.

Not just intended for personal use, many of our clients are taking advantage of SMS to improve communications with customers, clients and staff.

With approximately 15 million smartphones in use across the country, there’s no better time than now to implement SMS as part of your business communications.

Below are 5 top benefits of SMS and how SMS can be used to help your business stay connected.

1. Improves business communications

With a 98% open rate, implementing an SMS solution in your business allows you to communicate with customers in real-time, exchanging information immediately instead of relying on other forms of communication.

2. Builds relationships with customers

Unlike an email, SMS is an extremely personalised form of communication, allowing you to instantly connect with your customers to build and maintain quality relationships. When sending an SMS, you have the option to use our mail merge function, automatically inserting fields like first name or last name into an SMS to personalise the message.

3. Increases business efficiency

No matter what industry your organisation is in, using SMS provides you with the ability to communicate information directly to your audience. Using SMS for appointment bookings, news, updates, and two-way communication, you can increase efficiency in your current business processes and eliminate manual tasks.

4. Reduces business costs

Effective communication with your customers through SMS provides your business with the opportunity to reduce organisational costs and boost business revenue. No matter what industry your business is in, SMS is the most efficient way to communicate with customers for far less than the cost of a phone call or a potentially missed email due to it landing in your customer’s junk mailbox.

5. Keeps your business connected

At AST Technologies we can provide you with an optional dedicated virtual mobile number for your business. A dedicated virtual mobile number allows your customers to easily recognise communications from your business and gives you SMS replies, so you can track and manage SMS replies in real time.

Want to get started?

You can start a free trial of TouchSMS here.  Or contact us today if you’d like to know more about how this technology can help streamline processes in your business.