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// IT SUPPORT WOLLONGONG FOR LOCAL BUSINESS

Protect & Optimise Your Business with
Techcare IT Support

AST Technologies, based in Wollongong with branches in the Southern Highlands and Nowra, is a dynamic IT support and telecommunications provider. We specialize in delivering comprehensive technology solutions tailored to the unique needs of businesses across many industries.

Techcare Managed IT Services:

Techcare 365 Managed IT Support: Opt for our managed IT services for a more structured approach. As your virtual IT team we take charge of your entire IT infrastructure, offering predictable monthly costs. This proactive management minimizes disruptions, letting you focus on core business activities.

IT Support Wollongong Tech Consultant

Choose your level of TechCare IT Support

TechCare 365

We continually monitor & maintain your IT.

We've got your back....

As your virtual IT department, we continually monitor & maintain your technology and IT systems to avoid issues before they occur.

TechCare Custom Plan

We tailor a custom plan to suit your requirements.

You're in control...

We build a plan to suit your requirements – whether that may be specific equipment, line of business software or hours you require support.

Techcare Phone

Maintain your on-premise phone system.

Protect your investment...

We maintain and repair your on premise phone system as required.

TechCare IT Support Services

Support Desk

Our IT Support Desk offers both onsite and remote services tailored for business owners, ensuring fast and efficient resolution of technical issues. A mix of on-site and remote support allows us to address your IT challenges promptly, enhancing your business productivity.

Cloud Solutions

Our team ensures a smooth experience on the cloud, optimising your business operations for efficiency and scalability, while providing continuous support and strategic guidance to maximise your cloud investments allowing you to take advantage of cloud services.

Desktop & Server Support

Comprehensive desktop and server support services designed to meet your specific needs. We specialise in maintaining and upgrading your infrastructure, ensuring your systems are up-to-date with the latest technology, and regular maintenance to maximise performance.

Business Continuity

We monitor your IT environment to proactively identify and mitigate risks, ensuring uninterrupted business operations and safeguarding your valuable data against emerging cyber threats. We provide advanced anti-virus protection, spam filters, and comprehensive web content filtering.

Communications Support

Comprehensive communications support tailored for businesses, including advanced network solutions, state-of-the-art phone systems, and Unified Communications as a Service (UCaaS).

Our IT Support Offerings Include

IT Support Wollongong

IT Hardware Support: We ensure that your IT hardware, from servers to workstations, is always in optimal condition for peak performance.

Software Solutions: Our expertise extends to line-of-business software support, ensuring your applications run seamlessly.

Microsoft 365 Integration: Leverage the full potential of Microsoft 365 with our expert setup, management, and troubleshooting services.

Cloud and Network Infrastructure: We design, implement, and maintain robust cloud solutions and network infrastructure that scales with your business.

Telecommunication Systems: Enhance your communication capabilities with our advanced phone systems, tailored to your business needs, including maintenance and support.

Let’s get started with a free no-obligation chat about your IT.

OR Call: (02) 4228 2000

What our customers are saying about our IT Support….

Frequently Asked Questions About IT Support Services

Managed IT services involve outsourcing your business’s IT management and technical support to a specialised provider like AST Technologies. This service covers a range of functions including network, application, infrastructure, and security management, with the aim of improving operations and cutting expenses.

IT support typically refers to services that address specific issues as they arise, often on an ad-hoc basis. Managed services, on the other hand, involve ongoing oversight and administration of your IT environment, focusing on prevention of issues and long-term system health.

Yes, managed services can reduce costs by providing predictable monthly pricing, minimising the need for in-house IT staff, reducing downtime through proactive maintenance, and preventing expensive emergencies with regular monitoring.

These services ensure that your IT infrastructure is always up-to-date, secure, and functioning optimally, which improves efficiency, enhances data security, reduces downtime, and allows you to focus on your core business activities.

A typical package includes 24/7 monitoring and maintenance of networks and systems, security services (like anti-virus and firewall management), data backup and recovery, software updates, and helpdesk support.

Response times vary based on the service level agreement (SLA) you have with us. Many offer prioritised response times for critical issues, often within hours or less for high-priority problems.

This depends on your business size and complexity. Small to medium-sized businesses may be able to rely entirely on managed services, while larger organisations may want to maintain a small in-house team for daily issues and strategic planning.

Yes, we are extremely security conscious, including regular updates, monitoring, and compliance with industry standards, to protect your data and IT systems from various threats.

Absolutely. Providers often offer customisable plans that can be tailored to the specific needs and goals of your business, ensuring that you only pay for the services you require.

Look for providers with experience in your industry, check their references and reviews, ensure they offer services that match your needs, and then you’ll be in a position to choose someone who understands your business goals and can offer a scalable solution.

Ready to enhance your business with superior Wollongong IT support?

We take a hands on approach to providing IT solutions.  Contact us today and discover how we can make technology work for you with solutions that suit your business and budget.