//CAREERS

Join a passionate team!

We're a tight knit team of tech, communications & cabling professionals. We share a passion for helping local businesses realise their true potential through the use of technology.

Do you focus on getting the best results for clients? Have an insatiable hunger to learn and improve your skills? You could be a great fit! We'd love to hear from you.

AST Employee

We currently have the following positions available

No official positions available right now, but that doesn't mean we don't want to hear from you if you're passionate about our core services and feel you can bring something to our team.

Fill the form in below if you'd like us to know what you can offer.

Senior (L2/3) Helpdesk Engineer – Full Time

We are looking for an energetic, committed and engaged Senior (L2/3) Helpdesk Engineer to support, manage, develop and enhance our ICT and Managed Services and Solutions based out of our Wollongong office.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities:

  • Provide remote and on-site ICT support to both our managed services and ‘break-fix’ clients as per defined SLA’s and response times
  • Provide support services using a range of tools including our RMM & PSA ticketing system as well as other 3rd-party tools and applications
  • Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
  • Configure, deploy and support ICT equipment (PCs, laptops, tablets, smartphones, printers, networking equipment etc.) both onsite and remotely
  • Liaise and escalate faults with internal Level 3 support, external vendors, providers and ISPs as required
  • Mentor the “Junior” Service Team Members.
  • Work closely with other staff in the technical and service delivery team
  • Assist with projects and installations when necessary.

Apply for this role on Seek here

UC/Telcommunications Technician – Full Time

We are looking for an energetic and engaged Unified Communications Technician to play a vital role in our business to support, manage, develop and enhance our ICT and Managed Services and Solutions. 

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities

  • Installation and support of traditional on-premise & cloud-based communications services
  • Deliver projects as per scope and within budget, SLA’s and milestones including but not limited to onboarding new customers, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
  • Remote and on-site support to existing clients’ communications networks including end-user training
  • Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
  • Liaise and escalate faults with vendors, upstream providers and ISPs
  • Work closely with other staff in the Technical and Service Delivery Team

Apply for this role on Seek here

Get in touch

Think you have something to offer?  Get in touch with us.