We currently have the following positions available

Level 1/2 - IT Support Engineer

About AST Technologies

Here at AST Technologies, we are passionate about providing small to medium businesses with best in breed ICT Services and Solutions. It’s our mission to take the complexity out of technology decision making for our customers and deliver services and solutions they can trust and rely on in our increasingly vulnerable and demand driven business technology industry.

Covering many facets of voice, data and cloud solutions, our customer-focused and experienced team always aim to address all our clients' current and potential needs, goals and objectives by using technology in their business.

With our affiliated company, Cirus Networks, delivering voice, data and mobile carrier services, we have continued to expand our business technology solutions, provide opportunities to our staff and grow and expand both our businesses as well our customers'.

At AST Technologies, every individual is empowered to make an impact; with on-going opportunities for professional develop, to learn and grow. We celebrate your contributions and keep the ideas flowing, quarterly ideas days, incentives & bonuses and access to a company vehicle are just some of our unique benefits.

About the Role

We are looking for an energetic, committed and engaged Level 1/2 Support Engineer to support, manage, develop and enhance our ICT and Managed Services and Solutions based out of our Wollongong office.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

The Successful Applicant will:

Provide remote and on-site IT support to both our managed services and ‘break-fix’ clients as per defined SLA's and response times

Provide support services using a range of tools including our RMM & PSA/CRM ticketing system as well as other 3rd-party tools and applications

Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures

Configure, deploy and support IT equipment (PCs, laptops, tablets, smartphones, printers, networking equipment etc.) both onsite and remotely Provide Level 1/2 administration of Cloud services including moves, adds, changes to existing IT environments and configurations

Liaise and escalate faults with internal Level 3 support, external vendors, providers and ISPs as required Work closely with other staff in the technical and service delivery team Assist with projects and installations when necessary.

Ideal Candidate must have:

Minimum 3 Years’ experience in a similar role supporting, maintaining and troubleshooting IT Networks and Cloud services

Ability to display sound troubleshooting & fault analysis skills

Demonstrate excellent customer service, verbal and written communication skills

Experience with Microsoft Windows 10 & 11, Windows Server 2016+, MacOS, Cybersecurity applications, Cloud backup solutions

In-depth understanding of Microsoft 365 including Hosted Exchange, SharePoint/OneDrive and Teams Sound knowledge of data networking including LAN, WAN, routers/firewalls, DHCP, VLANs, VPNs

Highly motivated and organised with a 'can-do' attitude and attention to detail to meet individual and team SLAs and milestones

Certificate or tertiary qualifications in Information Technology Ability to multi-task and work well under pressure

Strong focus on customer service Ability to work both independently and as a apart of a team

Only applicants with the eligibility to work in Australia will be considered.

Applicants should also be able to successfully complete a police check and a working with children’s check.

A current Australian driver’s license. Be professional, reliable, punctual, organised & well presented

Must have excellent verbal & written communication skills (fluent in English)

Ideal Candidate should have:

Experience with Datto: RMM, BCDR, Networking, SaaS Protect/Defence, ConnectWise PSA (Manage), Mobile operating systems (Android, iOS & iPadOS) and Intune MDM

Experience / Certification - Sophos Firewall and Endpoint

Microsoft MS-900 Certified

Past experience with cloud PBX solutions

Package + Benefits

An attractive salary package ($55,000 to $70,000 per year) tied to ability and performance is available, a mobile phone as well as access to a company vehicle

Some company benefits include:

Investment in personal development and training

Employee mentoring program

Maternity leave

Parental leave

Work from home

Requirements

Australian citizenship

Australian drivers license

Willingness to undergo an employment medical check

How do I apply?

All applications will be taken through our Seek Ad.