NSW Government ICT Services Scheme

NSW State Government – ICT Services Scheme SCM0020

We have been providing solutions to NSW State Government for over 10 years and with our core strategic consulting services and infrastructure solutions.

The NSW Government ICT Services Scheme offers a panel of prequalified suppliers to provide a range of ICT solutions to assist NSW Government agencies and other authorised buyers. It aligns with the NSW Government ICT Strategy, which provides a comprehensive approach to identifying, sourcing and procuring ICT goods and services, to ensure government harnesses new, innovative and effective approaches. 

AST Technologies is highly accredited to provide NSW Government with ICT solutions under the NSW Government Scheme SCM0020 for the following categories:

Range of Services – Approved

  • D01 End user computing installation, configuration and maintenance including delivery ‘as a service’
    Installation, configuration and maintenance, includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.

  • D02 End user computing management including delivery ‘as a service’

    The provision of infrastructure services and the associated supporting resources that enable service level agreements to be met to the customer’s satisfaction. As a result, the customer’s staff should be able to undertake the core business functions that are dependent on the underlying desktop technology infrastructure.

    Includes, monitoring and analysis, backup and recovery and software licence administration. Updates installed as required in line with agreed timeframes.

  • D03 End user computing hardware including delivery ‘as a service’

    Supply of personal computers, notebooks and laptops, including full ‘as a service’. Monitors can be provided with the end user device.

    It excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT End User Devices and Services Contract.

  • D04 Monitors including delivery ‘as a service’

    Supply of computer monitors, including full ‘as a service’.

    Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT End User Devices and Services Contract.

  • D05 Other end user computing devices including delivery ‘as a service’

    Supply of any computer-based end user computing device not included in any other sub-categories under the end user device category, including workstations, thin and zero clients. Includes full ‘as a service’.

    Excludes the capital acquisition of any device meeting the Government Standard Specification under the ICT End User Devices and Services Contract.

  • F01 Network equipment installation, configuration and maintenance including delivery ‘as a service’

    Installation, configuration and maintenance of network equipment.

    This includes loading software, unit and network testing to confirm installation of equipment and software solutions, and configuration.

  • F02 Network operations including delivery ‘as a service’

    Management of the fixed and mobile network environment.

    This includes the provision of integrated support services and architectures that facilitate access to a customer’s application for both internal and external users.

    The facilities and services should support a secure and effective technological infrastructure.

    It also covers traffic management, asset administration, facilities management, building cabling and network environment. Network performance meets agreed standards.


  • G01 Mobile devices including delivery ‘as a service’

    Supply or services for mobile device capability including wireless, USB modems, mobile phones, smartphones and tablet devices.

    Unit provisioning, firmware, configuration, software and applications as a professional service, managed service or full ‘as a service’.

  • G03 Telephony including delivery ‘as a service’
    Services for telephony capability includes provisioning and maintenance of analogue and digital telephones, faxes, teleconference and video conference capability as a professional service, managed service or full ‘as a service’.
  • J01 Server installation, configuration and maintenance including delivery ‘as a service’
    The installation, configuration and maintenance of operating system software and testing of installation, licences, upgrades, patches of operating system (OS) software.

  • J02 Operations management including delivery ‘as a service’

    Management and maintenance of the server environment.

    The management of mainframes, servers and ISP hosting hardware as well as the management of operating system and system management software.

    Includes the backup and recovery of servers and operating systems.

  • O01 Fixed line voice services
    The provision of fixed-line telecommunications services utilising a physical link.

  • O02 Fixed line data services
    The provision of data services, including delivery as a service using a physical link. This includes fibre, xDSL, ISDN.

  • O03 Mobile services (including mobile data)
    The provision of voice and data services using cellular networks (for example, 2G, 3G, 4G, LTE)

  • O05 Management and maintenance services
    All other telecommunications services including call accounting (TIMS), consolidated telecommunications inventory and cost management (including carrier billing analysis tools), system commissioning, decommissioning, system maintenance (single and multi-vendor), call centres.
  • P01 Fixed, mobile, satellite, networking equipment

    Any physical equipment used in the provision of telecommunications including handsets, headsets, cables, accessories, hubs, bridges, routers, switches, modems, interface cards, firewalls as well as associated systems including but not limited to:

    • voice or video mail and unified messaging systems
    • contact centre systems
    • interactive voice response systems (IVRs)
    • music and messaging on hold systems
    • voice recording systems
    • audio conference systems
    • video conferencing and webcam systems
    • private paging and public address systems
    • broadcast messaging systems.
  • R01 Cloud applications
    This includes all on-demand delivery of software applications that uses ‘as a service’ delivery model with the cloud provider hosting and managing the application and its underlying infrastructure.

  • R02 Cloud hosting and infrastructure

    Services to assist agencies provision of platform and utility services via public/private/community cloud to allow for the development, operation and management of applications. Supporting development, testing and production environments.

    Infrastructure as a service solution includes provision of ICT infrastructure via public/private/community cloud that uses ‘as a service delivery model.

    This includes servers (virtual or dedicated), storage systems, network, appliances and telecommunications, ancillary equipment, peripherals and the hosting of this equipment and operating system.

  • R03 Cloud support
    Services to assist agencies transition to NSW Government data centres or to cloud/as a service solutions. Includes support services for monitoring and managing cloud environments.