Medium to Large Business Phone System
NEC Univerge SV9100
Smart Communications for
The NEC UNIVERGE SV9100 is an effective communication system suitable for larger businesses, supporting anywhere from 10 to 896 users. It is known for being affordable and flexible, which is great for businesses looking for a cost-effective communication solution.
The versatility of the SV9100 keeps your team – and your customers – connected, helps to solve today’s communications challenges and is built to scale as your business grows.
Key Features of the SV9100
The built-in mobility feature allows customers and salespeople to be reachable through a single phone number from any location and on any device. WLAN (Wireless Local Area Network) and DECT (Digital Enhanced Cordless Telecommunications) handsets enable employees to communicate from anywhere within the workplace. This means they can quickly respond to customer needs, making them more efficient and accessible.
All call activity is monitored. This allows business managers to generate real-time statistics to support data driven business decisions about call handling processes and staff allocation.
The centralised management functionality allows IT personnel to connect to the network locally or remotely, enabling staff to easily maintain all communication servers from a single location.
The Auto-Attendant function greets callers and efficiently directs them to the appropriate department or individual, ensuring smooth call navigation.
UC Suite provides receptionists with a pop-up window that displays caller information and enables them to answer calls, see colleague’s availability, transfer, park or take a message with a simple mouse click or a drag-and-drop.
The UNIVERGE SV9100 Contact Centre offers a comprehensive view of all agents' call activities. This feature allows the use of detailed statistics to minimize abandoned calls and ensures follow-ups on missed ones. Additionally, it keeps callers informed with regular updates during their wait time.
The conference feature allows employees to effortlessly set up a virtual meeting for colleagues on short notice, wherever they are, enabling faster business decision making, as well as reducing travel time and expenses.
Remote / Home worker
UC Suite allows employees to seamlessly communicate with their colleagues from a remote or home office, using either their desktop phone or softphone. This tool offers the same level of ease in communication as if they were physically present in the office.
Why Choose the SV9100?
- This system is great for businesses of various sizes, supporting different types of communication like voice, video, and collaboration tools. It’s also easy to integrate with your current IT setup.
- SIP Support: This feature offers efficient and resilient call routing.
- VoIP and Traditional Voice: You can choose to use either a modern VoIP setup or a combination of VoIP and traditional phone services.
User-Friendly and Scalable:
- It can grow with your business, starting from 10 to over 800 users.
- The design allows for adding more functions as needed.
- It works with both IP and digital systems.
- The interface is easy to use, making system management straightforward.
- You can switch from older UNIVERGE systems easily.
Cost-Effective and Integrative:
- It comes with a strong warranty and uses the latest technology.
- It’s known for high customer satisfaction and low overall costs.
- It can work with software like Microsoft Outlook and Salesforce.
Reliable and Low Maintenance:
- It helps reduce business interruptions.
- Easy to set up and maintain.
- Provides options for disaster recovery.
A dynamic communication platform for larger businesses
Variety of Handset Options: Choose from different types of handsets according to your needs. 'IP' stands for Internet Protocol, suitable for VoIP (Voice over Internet Protocol) systems, while 'digital' refers to traditional phone systems. You can select from handsets with 12 to 32 keys, self-labeling (where you can customise the labels on the keys), or even cordless models for both IP and digital systems.
Customisable Function Keys: The keys on these handsets can be tailored to meet the specific needs of your business, allowing for personalized functionality.
Easy-to-Use Interface: The handsets are designed to be user-friendly, requiring minimal or no training for your staff to use them effectively.
Gigabit Built-In: Some models come with built-in Gigabit Ethernet, a high-speed internet capability, which means there's no need to purchase separate adapters. However, this feature is not available on all models. 5. Wireless Headset Compatibility: These handsets can be easily connected to wireless headsets, specifically Plantronics brand, offering flexibility and convenience for hands-free operations.
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Frequently Asked Questions About The SV9100 System
Yes, the SV9100 is designed to connect with Australian VoIP phone lines.
As the NEC Sv9100 is NBN ready, you can connect NEC I.P. handsets in remote offices back to your main phone system.
The NEC Sv9100 is compatible with all Australian NBN connections allowing remote access, mobile apps & multi-site installation.
The NEC Sv9100 is versatile, supporting both IP-based handsets that use structured (network) cabling and traditional digital handsets that utilize standard telephone cabling. Your business can benefit from a combination of these systems. Additionally, as licensed cablers, we can help with either the installation or upgrading of your business’s cabling infrastructure as needed.
Interested in a NEC SV9100 system?
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