News

May 10, 2022

5 Things We Advise Clients to Never Do on a Work Computer

Whether you work remotely or in an office, the line between personal and work tasks can become blurred when working on your company computer. If you’re in front of a computer for most of your time during work, then it’s […]

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May 2, 2022

Worrying Phishing Attack Trends to Beware of in 2022

Mobile phishing threats skyrocketed by 161% in 2021. Here at AST we know your best safeguards against the continuous onslaught of phishing include: Email filtering DNS filtering Next-gen antivirus/anti-malware Ongoing employee cybersecurity awareness training To properly train your employees and […]

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February 23, 2022

UNIVERGE BLUE CONNECT BRIDGE

UNIVERGE BLUE CONNECT BRIDGE is coming soon, so what is it? With UNIVERGE BLUE CONNECT BRIDGE, you extend your existing NEC phone system, with cloud-based voice via desktop and mobile apps creating a seamless all-in-one communications experience. CONNECT BRIDGE allows […]

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February 3, 2022

The principals to managing communications with hybrid workforce 2022

Complexities abound when shifting from the remote workforce of 2021 to the new hybrid work that will dominate 2022 and beyond. As the country vaccinates and rebounds post-COVID-19, we can all go back to the office, right? Wrong. The hybrid […]

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January 6, 2022

Six Things To Consider When Reviewing Your Contact Center System

Have you been considering upgrading your contact center environment? There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking […]

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January 4, 2022

Access Control in a post-COVID reality

Access Control in a post-COVID reality The arrival of COVID-19 has forced us to think about everything we touch on a daily basis: handrails, door handles, lift buttons to name a few. This of course has brought about a rapid change […]

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December 23, 2021

How to define your hybrid work model

In an office-first model, people are expected to be on the clock between 9 am and 5 pm every workday. In a hybrid work model, employees have more flexibility to get work done when they’re most productive. For example, some […]

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December 20, 2021

Increasing Profitability Through Improved Customer Service

Remote work and remote customer interactions are quickly becoming the new normal. Cloud Contact Centers can help manage dispersed and decentralized teams while improving customer experience. For more information on NEC UB Engage Increasing Profitability Click Here For more information […]

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December 17, 2021

Learn the 9 ways an aging phone system could be putting your business’s success on hold.

The architecture of conventional phone systems dates back to a time when going to work meant going to an office. But today’s mobile and global workers require more agility and capabilities than conventional systems support. Learn the 9 ways an […]

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July 12, 2021

Here now – UNIVERGE BLUE® Unified Communications

UNIVERGE BLUE  CONNECT Staying connected and productive UNIVERGE BLUE® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based […]

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July 15, 2020

COVID Safe – Facial Recognition, Thermal Temperature & Access Control Terminal

Integrated Thermal Body Temperature Sensor If your business or venue requires temperature checking all your staff, clients or visitors before entering your premises, checkout this device. It will save you time, money and help you make your business COVID Safe. […]

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July 9, 2020

COVID Safe – Auto Temperature Terminal

Non-contact Ultrasonic Thermal Imaging Module If your business or venue requires temperature checking all your staff, clients or visitors before entering your premises, checkout this device. It will save you time, money and help you make your business COVID Safe. […]

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April 2, 2020

COVID19: Cybersecurity Tips Working Remotely

As the COVID-19 (coronavirus) pandemic continues to interrupt everyday life, millions of employees have had to start working outside the office. For many, that’s a new concept and they may not be as cautious as they are in the office […]

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September 21, 2018

Customer surveys, how to get the most out of them…

From Measurement to Action: Using Customer Surveys to Improve Customer Experience When properly used, customer surveys can greatly improve upon customer experience. The trick is to make the survey as quick, painless, and straightforward as possible and then utilize the […]

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September 20, 2018

End of Life for Australian ISDN Services

Recent changes to carrier services may have significant impact on your business With the changes to carrier services, you need to select the right solution for your business. You may wish to retain choice in call rates and flexibility in which […]

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March 2, 2015

National Broadband Network (NBN)

What is the NBN? Put simply, fast internet access. In the majority of cases it will be faster than what you are currently getting from your provider. And it is coming, slowly but surely. It will be on your doorstep soon. […]

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March 2, 2015

New Product – NEC Univerge SV9100

NEC has released the award winning Univerge SV9100 Unified Communications system. The NEC SV9100 system is now the system of choice from small to large businesses from 2 employees up to 1000 employees, being modular, the Univerge SV9100 will grow […]

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December 17, 2013

New Product – Samsung WE-VOIP

Samsung announces new application for their OfficeServ 7000 range of phone systems. The new application known as WE-VOIP allows user to be an integral part of their system whether they are in premises, off premises or in transit. It is […]

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