September 21, 2018
Customer surveys, how to get the most out of them…
From Measurement to Action:
Using Customer Surveys to Improve Customer Experience
When properly used, customer surveys can greatly improve upon customer experience. The trick is to make the survey as quick, painless, and straightforward as possible and then utilize the information gleaned from the survey to find ways to improve your business.
Most successful business models have a business plan that includes a clear mission statement.
Six Things To Consider When Reviewing Your Contact Center System
Have you been considering upgrading your contact center environment? There are many reasons you might be looking at upgrading your Contact Center system. Perhaps your manufacturer has declared your current one at the end of its life. Maybe you’re lacking […]
Access Control in a post-COVID reality
Access Control in a post-COVID reality The arrival of COVID-19 has forced us to think about everything we touch on a daily basis: handrails, door handles, lift buttons to name a few. This of course has brought about a rapid change […]
How to define your hybrid work model
In an office-first model, people are expected to be on the clock between 9 am and 5 pm every workday. In a hybrid work model, employees have more flexibility to get work done when they’re most productive. For example, some […]